Frequently Asked Questions
Where are you located?
We are located in Canada.
Do you ship to my country?
We ship worldwide.
What is the cost of shipping to my location?
The shipping cost will depend on the amount of products you are purchasing and your specific location. The shipping cost will be displayed automatically during the checkout process.
Where is my package?
All of the orders come with a tracking number so you will know exactly where your package is at all times, and when it will be delivered.
How long will shipping take?
Shipping within North America will take between 5 and 10 business days. Shipping to most European countries will take between 10 and 30 business days, and shipping to Australia and New Zealand will take anywhere between 10 to 45 business days.
If you wish to receive your package faster, please contact us and we will find a way to get your package to you faster. The best way of contacting us is through the following email: firstname.lastname@example.org
We will try our best to get back to you within 24 hours.
Can I exchange or return my item?
To find out if you can return or exchange the product(s) you have purchased, please read our Return Policy.